Política de envío

SHIPPING POLICY


🚚 Processing Times


All orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays).


During this time, we prepare, verify, and package your order before shipment.


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✈️ Shipping Times


Once the order has been processed, estimated delivery times are:


  • Domestic and international shipping: 6 to 9 business days


The total estimated delivery time is 7 to 11 business days, depending on the destination.


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🌍 International Shipping (Worldwide)


We ship worldwide.


For orders outside the European Union:


  • Delivery times may vary depending on the destination country
  • The customer is responsible for any customs duties, import taxes, or fees, if applicable
  • These charges are not included in the product or shipping price


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📦 Tracking Information


Once your order has been shipped, you will receive an email with the tracking number, if available.


Tracking information may take between 24 and 72 hours to become active.


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⚠️ Shipping Delays


In some cases, shipments may experience delays due to:


  • High demand
  • Customs procedures
  • Logistics issues with the shipping carrier
  • Holidays or peak seasons


In these cases, we are not responsible for delays outside of our control.


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📍 Incorrect or Incomplete Address


The customer is responsible for providing a correct and complete shipping address.


If an order cannot be delivered due to an incorrect or incomplete address:


  • The order may be delayed
  • Or returned to the sender


In such cases, any additional reshipping costs will be the responsibility of the customer.


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❌ Lost or Undelivered Orders


If your order does not arrive within the estimated timeframe:


  • Please contact us first
  • We will investigate the issue with the shipping carrier


We are not responsible for packages marked as successfully delivered by the carrier.


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📦 Split Shipments


In some cases, an order may be shipped in multiple packages to ensure faster delivery.


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⚖️ Applicable Law


This policy is governed by applicable Spanish and European legislation, including the Information Society Services and Electronic Commerce Act and the General Law for the Protection of Consumers and Users, without prejudice to the regulations applicable in the consumer’s country of residence.


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📧 Contact


For any shipping-related inquiries:


📧 gmfwbbj26@gmail.com